BigBrain AI, Incorporated ("BigBrain," "we," "us") builds and operates AI voice agents, chat agents, and automation systems for businesses. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our websites, including gobigbrain.ai and its subdomains, our phone lines, including our demo lines, and the services we provide to our customers.

Information we collect

Information you give us. Your name, business name, email address, phone number, and anything else you tell us when you fill out a form, book a call, ask us to email you our demo line, or contact us. When you buy a service, your billing details are processed by our payment provider. We do not store full card numbers.

Phone calls with our AI agents. When you call one of our numbers, including our demo lines, the call is answered by an AI agent. The call is recorded and transcribed, and we may create a summary and notes from it. This includes anything you say on the call, such as your name, phone number, email address, business details, and the reason you called.

Information collected automatically. When you visit our websites, we and our analytics and advertising partners collect device and usage information. This includes your IP address, browser and device type, the pages you view and for how long, the link or ad that brought you to us, and actions you take on the page, such as tapping a phone number or opening a booking window. We collect this using cookies, pixels, and similar technologies.

Information we process for our customers. When we run AI agents for a business, we process the calls, messages, and information of that business's own callers and customers on its behalf. See "When we act on behalf of our customers" below.

How we use information

• To provide, operate, and improve our services and our AI agents.
• To respond to your inquiries, schedule and follow up on calls, and send you information you ask for.
• To review call quality, troubleshoot problems, and improve how our agents behave.
• To measure how our website and advertising perform, and to understand which channels bring us inquiries.
• To process payments and manage customer accounts.
• To protect our services, prevent fraud and abuse, and comply with the law.

We do not use customer call data to train general-purpose AI models.

AI phone calls and call recording

Calls to our phone lines are answered by AI and are recorded and transcribed. Our agents tell you this at the start of the call. By continuing the call, you consent to it being recorded and transcribed. If you do not want your call recorded, please hang up and email us at contact@gobigbrain.ai instead.

AI agents can make mistakes. Nothing an agent says on a call is legal, medical, tax, financial, or other professional advice. Our demo lines show how an agent might answer calls for a business. Any business details used during a demo are illustrative only.

Cookies, analytics, and advertising

We use Google Analytics and Google Ads to understand how people find and use our websites and to measure our advertising. This includes Google's enhanced conversions feature, which sends Google a hashed, or scrambled, version of contact information you submit on our site so Google can match an action on our site to an ad you saw. We also use Google Tag Manager and product analytics tools for the same purposes.

You can control this in several ways:

• Block or delete cookies in your browser settings.
• Manage Google's ad personalization at adssettings.google.com.
• Opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
• Contact us at contact@gobigbrain.ai.

Depending on where you live, some of this activity may be considered "sharing" personal information for targeted advertising under state privacy law. You can ask us to stop by contacting us.

How we share information

We do not sell personal information for money. We share it only in these situations:

• With service providers who help us run our business. These include our CRM and scheduling platform, voice and telephony providers, cloud hosting and database providers, email delivery providers, payment processors, AI model providers that process content on our behalf, and analytics and advertising partners. They may use the information only to provide services to us.
• With the business you contacted, when we operate an agent on that business's behalf.
• When required by law, to protect the rights, property, or safety of BigBrain, our customers, or others, or in connection with a merger, acquisition, financing, or sale of assets.

When we act on behalf of our customers

When a business uses BigBrain to answer its calls or messages, that business decides what information is collected and how it is used, and that business's own privacy policy applies. We process that information only to provide our services to that business. If you called or messaged a business that uses BigBrain and want to exercise your privacy rights, please contact that business directly. We will help it respond.

How long we keep information

We keep personal information for as long as we need it for the purposes in this policy. Audio recordings of calls to our own demo and sales lines are automatically deleted after 180 days. Transcripts, call summaries, and notes saved to a contact's record are kept as part of that record for as long as we have a business relationship or a legitimate need, and are deleted on request. Information we process for our customers is kept for the length of the customer relationship and any period the customer's agreement with us requires.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

You can ask us to:

• Tell you what personal information we have about you and give you a copy.
• Correct information that is inaccurate.
• Delete your information.
• Stop using your information for targeted advertising.

You can stop marketing emails at any time with the unsubscribe link in any email we send. Residents of some states, including California, may have additional rights under state law. We will not treat you differently for exercising any of these rights.

To make a request, email contact@gobigbrain.ai. We may need to verify your identity before acting on it. You can also have an authorized agent make a request for you.

Children

Our services are for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

People outside the United States

Our services are intended for businesses in the United States. Information we collect is processed and stored in the United States.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and change the date at the top. If a change is significant, we will provide a more prominent notice.

Contact us

BigBrain AI, Incorporated
contact@gobigbrain.ai